# Introduction

## What is Listenyzen ?

Do you need Listenyzen ?

## Features

**User-friendly:** The interface of Listenyzen is very filmier to the most commonly used social media Facebook. One can simply login with their Facebook account to get started.

**Compact Reporting:** Single page dashboard shows effectively summarized report of the real-time stats of all digital channels integrated in the system.\
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**Precise Insights:** Flexible tagging mechanism for each individual input by the customer leading to deadly precise insights.

**AI Enhanced:** AI-enabled insights which work on Bangla, English and Banglish inputs from customers.<br>

**All in one place :** All the connected social media platform are integrated in the inbox. switching platforms by just a click on the icon.

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-Lz1eNUQH5yxETxHrlOG%2F-Lz1fFhH7TLsMwGpeG2_%2Fswitch%20Inbox%20.PNG?alt=media\&token=0a8d4096-0ae2-4f8d-b4cf-2241b8feb5f3)

**Easy-Reply:** Can reply faster and more easily by setting up fixed replies &#x20;

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-LyxGAyCAKcLr4fyTKTV%2F-LyxHlOgh6UlNU9Qtxxw%2FFixed%20Reply.PNG?alt=media\&token=bc227375-2847-4aaf-9bfe-9affdcf20d0d)

**Tags and search:** Make the best use of tags by tagging up comments, posts, people and messages. Listenyzen allows users to use tags as a marker or a bookmark so that users can easily find what they are looking for.

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-Lz1ixgUGDTOXWz_LTSg%2F-Lz1kw_XiKEHzJGYR1qL%2FTAGS.jpg?alt=media\&token=37acd2d7-90ff-4b08-a902-e6688ca83001)

These tags can be managed from the tag manager menu. All the tags are viewed in the tag manager menu. Users can add and delete tags from tag manager. &#x20;

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-Lz1ixgUGDTOXWz_LTSg%2F-Lz1nFWEFle_PVUwGFml%2Fsmol_Manage%20Tags.png?alt=media\&token=98da2423-37cf-4615-8230-ae52af9b50c9)

Users can search comments, people and inbox by tags. Users can also search messages from a specific time period.&#x20;

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-Lz1ixgUGDTOXWz_LTSg%2F-Lz1ns0KmCzNJdvn3aS6%2FInbox-switch-facebook.PNG?alt=media\&token=de7a6b5c-45c6-4651-bc59-e11a7629e8af)

There are filter options in the search bar where specific messages can be filtered. The search bar has a calendar view for adding the dates more easily. &#x20;

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-LyxL6k2icstEXZrI6g0%2F-LyxNVX7LRoC1gx4Ems_%2FTopbar-filter%20search.PNG?alt=media\&token=d51a8c19-e1c1-48d8-bb68-9bbb9d54c0a6)

**Instant (real-time) notifications:** User will get real-time notifications when ever there's a new comment, message and a post. User can turn off the notification sound by clicking on the notification sound button.  <br>

![](https://3947670803-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LmP9l2k0cA4ofDBgxJG%2F-Lz1flhGBG4DHI99Evox%2F-Lz1hqWy7DNqMAJm4d5Y%2FOrganization%20tiles-Notification%20sound%20and%20user%20profile.jpg?alt=media\&token=fe6b1d49-53fb-4cd7-84c2-6059175e9370)
